Reflex Party Support

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Thanks for your interest in Reflex Party. This page covers gameplay help, bug reports, purchases, and feature requests.

Release status: Reflex Party is preparing for an iPhone/iPad App Store launch. Google Play distribution is deferred. Availability and localized pricing will be shown in the app and store listing.

Contact the team

• Email: moocbear@gmail.com

When you reach out, please include:

1. Your Reflex Party app version, device model, and iOS/iPadOS version.
2. The game name, player count, and whether you used Quick Play, Custom game, or Solo Practice.
3. A description of the issue, steps to reproduce it, any error text, and screenshots if available.

Please do not send passwords, payment card details, or purchase verification tokens.

Common topics

• Getting started: Share one phone or tablet. Ready up, release your button, and wait for the challenge before answering. The first eligible tap ends the round: correct answers earn 1 point; wrong or early taps lose 1 point. Scores can be negative.
• Solo Practice: Choose Let’s play → Custom game → 1 (Solo Practice), select your games and round count, then choose Start custom game.
• Three or four players: The one-time Full Game purchase unlocks all 28 enabled games, three/four-player sessions and permanent interstitial-ad removal. Solo Practice and two-player sessions include ten free games: Green Light, Color Match, Math Match, Spot the Frown, Shape Count, Arrow Illusion, Animal Spotter, Dice Balance, Alphabet Check and Hidden Countdown. There is no subscription.
• Offline play: Gameplay works offline. Buying or restoring Full Game and loading ads require an internet connection. Previously verified Full Game ownership is kept locally for offline play.
• Restoring a purchase after release: Use the same Apple Account used for the purchase, connect to the internet, then choose Settings → Restore purchases. If access is still missing, email us with the store, approximate purchase date, order/transaction ID, and error message. Do not buy again just to troubleshoot.
• Pending purchases or refunds: Check the transaction status with the store used to pay. Refund requests are handled through Apple under its policies. Contact us if a completed purchase does not unlock Full Game.
• Ads and privacy choices: The free version may show an interstitial when leaving the final scoreboard after each completed session, with at least five minutes between ad presentation attempts. Ads never appear between rounds or minigame blocks. The iOS app requests non-personalized ads and does not request ATT permission. Settings → Ad privacy choices is shown when required by the consent service. Full Game removes interstitial ads.
• Timing or touch issues: Include the mini game, device model, and whether multiple people were touching the screen. Display refresh rates and touch hardware can affect measured reaction times.
• Sound or vibration: Check Settings → Sound effects / Haptic feedback and your device’s sound settings.

Privacy and data requests

Read the Reflex Party Privacy Policy for details about local data, advertising, and purchases. Email us with “Reflex Party privacy” in the subject line for privacy questions or data requests.

Escalation

For issues that prevent play or access to a completed purchase, include “URGENT — Reflex Party” in the subject line.