Chable Support

Thanks for using Chable. This page covers support, bug reports, and feature requests.

Contact the team

When you reach out, please include:

Your Chable app version and device model.
OS version and your current scan radius setting.
A clear description of the issue, steps to reproduce it, and screenshots when possible.

Scanning errors: Include your scan radius, whether location permissions are enabled, and the exact error text.
Business matching questions: Share the business name, category, and whether it was expected to match a primary listing or type fallback.
Portfolio or cash balance issues: Include approximate timestamps, actions taken, and the business names involved.
Admin queue import/export: Attach the CSV file (if applicable) and note which rows failed.

No current outages are reported. This page will be updated if planned maintenance impacts Chable services.

For urgent issues that block app use, include “URGENT” in the subject line.